Q: What kind of jewelry do you offer?
A: We specialize in handcrafted jewelry, including Kundan designs, imitation jewelry, and trendy pieces for everyday and special occasions.
Q: Is your jewelry non-allergic?
A: Yes, all our jewelry is designed to be non-allergic and skin-friendly for comfortable wear.
Q: Do you offer customized jewelry?
A: Yes, we offer customization options for select pieces. Contact us with your requirements, and we’ll be happy to assist you.
Q: How can I place an order?
A: You can browse our collection on saajbysavita.com and place your order directly through the website.
Q: Can I change or cancel my order?
A: Changes or cancellations are only possible within 24 hours of placing the order. Please contact us as soon as possible for assistance.
Q: Do you accept bulk or wholesale orders?
A: Yes, we do. For bulk orders, please contact us at [saajbysavita08@gamil.com] or call us at [8561884611].
Q: How long will it take to receive my order?
A: For domestic orders, delivery takes 5-7 business days. For international orders, it may take 10-15 business days, depending on the destination.
Q: How can I track my order?
A: Once your order is shipped, we’ll send you a tracking link via email or SMS.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on domestic orders above ₹X,XXX. For orders below this amount, a shipping fee applies.
Q: What is your return/exchange policy?
A: We accept returns/exchanges for damaged, defective, or incorrect items within 7 days of delivery. Customized items and earrings are non-returnable.
Q: How do I initiate a return or exchange?
A: Contact us at [your email address] or call us at [your phone number] with your order details and reason for return/exchange.
Q: What payment methods do you accept?
A: We accept all major payment methods, including credit/debit cards, net banking, UPI, and wallets.
Q: Is it safe to make payments on your website?
A: Yes, our website is SSL-encrypted, and all payments are processed securely through trusted gateways.
Q: Do you offer gift wrapping?
A: Yes, we offer gift-wrapping services for a nominal fee. Please select the option at checkout or contact us for more details.
Q: How do I contact customer service?
A: You can email us at [your email address] or call us at [your phone number] for any queries.
Q: Do you have a physical store?
A: Currently, we operate online through saajbysavita.com and ship our products across India and internationally.
kanishqsavita08@gmail.com
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